Boom at the Expense of Others

Over the last 5 years, the Philippines has grown to become one of the biggest operators of call center businesses. The United States has lost an estimated 250,000 call center jobs as a result. Business experts estimate that inn the next few years about 3.3 million service industry jobs, which include call centers, and roughly $136 billion in wages, will move to countries like India, Russia, China and the Philippines. Outsourcing came in vogue when it was no longer financially viable to keep them onshore. Compare paying US$10 per hour to an American worker and US$1 to an Asian worker. This automatically means 90 percent savings for the company. Overall outsourcing could generate a savings of about 45-55 percent and as the process becomes increasingly organized and str View the rest of this article