Monday, August 27, 2007

Call-Killing Phrases

How often have you started a call to a friend, family member or business associate with the phrase, "How are you?" I'm willing to bet the answer is a lot. I know I say it frequently. It's commonly used as a greeting, as a "hello."
Because "How are you?" is so commonly used, how often have you started your introductory calls with this phrase? If you do use this phrase as an opening for your introductory call, please stop immediately. It's an introductory call-killer, and this is why:
1. If you ask this question, you must be prepared for the answer. What if your prospect answers, "I'm having a lousy day. My back hurts, I have a cold, I hate my job and my wife left me yesterday"? Do you really care? Is this the reason for your pho.ne call?
2. You lose control o View the rest of this article


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